Covid Rules /Conditions

Covid 19

New Rules and Working Practices for COVID

1. Keys for arrival will be left in a location for you to pick up and they should be left in the same place on leaving - you should not arrive prior to 4 pm and leave by 10am to avoid having contact with staff members etc.
2.We will ask guests to bring their own bed linen - we will provide protectors on the beds and pillows
3.Toilet rolls will not be provided
4.All unessesary furniture , ornaments , cushions etc will be removed from the cottages.
5.There will be no toaster.
6.Any bedrooms not required will be locked.
7.All areas to be cleaned and rubbish taken out to the bins on leaving.
8.Social distancing must be observed and respected at all times whilst on site.
9.Any issues needing a maintenance visit to be arranged when guests are out of the property where possible (unless an emergency)
10.Agree that you may be asked to leave if not sticking to rules and a deposit will be obtained – not refundable if rules are broken
11.All bed linen must be striped and put in the laundry bags provided and put near the front door by the guests on departure. There will be no deposit refund if this is ot done.
12.If there are any maintenance issues during your stay we require that it is delt with when you are out. If not possible we request you stay in another room whilst fixing the problem. You agree that non urgent issues may be left until cottage booking has ended - such as if there are 2 bathrooms and one still works then this may wait until visit has ended
13. Only one household may stay at the cottage and no other guests etc should visit the cottage
14.Anybody who is exhibiting symptoms or who has any reason to believe they may have come into contact with the virus up to 14 days prior to their booking must follow the Government instruction to self-isolate, and follow NHS guidelines. Therefore not arrive at the accommodation.

Guests that are already staying the accommodation that show any symptoms must notify us immediately and vacate the accommodation to self-isolate at home.

Anybody in one of the vulnerable groups identified by the government should follow government advice, they can contact us for help and advice with their booking.

15.Insurance should be considered / taken out to ensure you can reclaim your costs in the event of you having to cancel or leave during your stay as there will be no refunds ;there will be no refunds unless lockdown is at least 24 hours prior to arrival

If we have to terminate the booking due to new lockdown rules imposed durring your stay there will no refund

Should a lockdown be imposed at prior to your arrival,to include your dates of booking, we will refund your payment in full.

16.An initial bottle of hand sanitser and soap will be provided as well as a supply of spray cleaner , detergent etc - please bring anything else you may need with you.

17.Please see our normal terms and conditions which wor in conjunstion with these.